Emma Jayne

Contact

  • Name: Emma Jayne
  • Location: Arlington, VA

Work Experience

  • • Migrated Alteryx-based data pipelines to GCP, improving scalability, reducing costs, and enabling data processing without manual intervention.
  • • Developed interactive dashboards in PowerBI and Tableau, collaborating with Agile teams to support data-driven decisions.
  • • Self-studied and passed Microsoft Data Analyst certification to meet team needs.
  • • Supported the development and deployment of automated marketing materials in Salesforce for a 100,000+ customer mailing list, driving a 10-20% increase in engagement and conversion rates.
  • • Constructed SQL queries for automated sales materials, tailoring solutions to client needs.
  • • Managed Tier 1 IT tickets using ServiceNow, providing timely support to students and faculty on issues like internet connectivity, software downloads, and two-factor authentication.
  • • Collaborated with senior IT staff to ensure consistent and top-quality support.
  • • Created onboarding content and quizzes to train new employees.
  • • Improved production efficiency by researching, installing, and optimizing new hardware, as well as adjusting machine programming to reduce reject rates.
  • • Performed root cause analysis using Excel pivot tables, identifying pain points and proposing solutions to reduce production issues.

Education

  • B.S., Mechanical Engineering

    Carnegie Mellon University | 08/2018 – 05/2021

Certifications

    • PL-300 Microsoft Certified Professional: Power BI Data Analyst

      Microsoft | 05/2023

    • AZ-900 Microsoft Certified Professional: Azure Fundamentals

      Microsoft | 10/2022

Skills

Cloud Platforms: Microsoft Azure | Google Cloud Platform (GCP) | Amazon Web Services (AWS)

Data Processing: Alteryx Designer | Microsoft SSIS | Google Cloud Dataflow

Data Visualization: PowerBI | Tableau | D3.js | Chart.js

Databases: Microsoft SQL Server | MySQL | PostgreSQL | Google BigQuery | MongoDB

Programming: Python | SQL | Java | JavaScript | HTML | CSS | RESTful APIs | API integration

Version Control: Git | Github

Additional: Analytical Thinking | Problem-Solving | Collaboration | Teamwork | Microsoft Office

Made with ❤️ by Emma Jayne. Code for this site is available on Github.